Customers ask.. “Lavezzini” replies...

if you are a final user…

I would like to purchase a “LAVEZZINI” vacuum packing machine, who should I contact?

The reason of our success is the widespread presence of qualified LAVEZZINI resellers in Italy and abroad…

Please send us an email or a fax with all your data and we’ll suggest you the nearest one in your area by which you might take a free look to our machines.

I’m the owner of one LAVEZZINI vacuum packing machine and I need its user’s guide, to whom should I ask to have it?

As producers, we always keep a copy of any document you might need…

We always keep a copy of every single user’s guide in our database, for both our current production and for older models too (Please email us at ne.vacuum@lavezzini.it)

My vacuum packing machine needs technical assistance, who can I contact?

Who sells our products, perfectly knows them…

In case you need any technical support, you should ask first the LAVEZZINI point which sold you the item. Should you have any difficulties in getting in touch with this reseller, please contact our company, providing us the serial number of your machine, and we will be extremely glad to give you the necessary information to contact the LAVEZZINI reseller who made the sale

I’m the owner of one LAVEZZINI vacuum packing machine, where can I find its spare parts?

Customer after sale servicing is a fundamental feature of our activity….

Every Lavezzini point can provide you the necessary spare parts for your machines. If you had any difficulties in tracing it, we’ll be extremely glad to help you contact the nearest one.

 

If you are a reseller or if you have to repair a machine of ours…

What should I do to become an “Authorized Lavezzini reseller”?

Our company‘s always looking for new commercial partners…

Please send us an email with all the data concerning you company and your main field of activity. We’ll contact you as soon as possible to consider together the best solution for your business.

I need a copy of the user’s guide for an old model of vacuum packing machine, who shall I contact?

As producers, we always keep a copy of any document you might need.

Please send us an email to ne.vacuum@lavezzini.it with the model, the serial number and the production year of this vacuum packing machine..we’ll provide you the necessary user’s guide in a pdf format.

My customer’s machine has got a technical problem…I have to grant him technical assistance

Customer after sale servicing is a fundamental feature of our activity...

Feel free to contact us by email or phone. We kindly ask you to specify which machines needs servicing and its year of production: it will be easier for our technical team to find the problem out and fix it.

I have to fix a vacuum packing machine, where can I purchase its spare parts?

Customer after sale servicing is a fundamental feature of our activity…

We have a specific office completely devoted to the after sale servicing...e mail us ( E-mail address: cristina.moggi@lavezzini.it) specifing which spare parts you need and do not forget to mention both the model of vacuum packing machine for which you need them and its year of production. We’ll submit you the most accurate quote.